Customer support

Get help without losing the history of the problem.

850 Work customers can send feedback and support questions inside the app or email info@850work.com. In-app conversations preserve messages, replies, status, and history so an issue can be followed from the first report through resolution.

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Contact options

Choose the route that matches the issue

In-app feedback

Best for product issues, feature requests, and questions that benefit from a message history and admin reply.

Email support

Email info@850work.com for account access or setup help when the app cannot be opened.

Security reports

Send security concerns privately by email and avoid including passwords, card details, or unnecessary customer data.

Faster troubleshooting

What to include in a support request

The page or feature where the problem occurred.
The approximate date and time, including time zone.
The device and browser, such as iPhone Safari, Android Chrome, Windows desktop, or iPad.
The exact error message, without passwords or payment information.
A screenshot with private customer details covered when possible.

Self-service

Product answers and release information

Answers

850 Work FAQ

Pricing, demo, documents, scheduling, inventory, mobile access, teams, and desktop sync.

How-to

Field service guides

Plain-language guidance for invoices, estimates, scheduling, truck stock, and customer locations.

Changes

Release notes

Current public version information and the improvements included in recent builds.

Direct answers

Frequently asked questions

How do I contact 850 Work support?

Use Feedback inside the app or email info@850work.com when you cannot access the app.

Should I send my password in a support request?

No. Never send a password, SMTP password, payment card number, recovery code, or unnecessary customer record in a support message.

Can I reply to an in-app support conversation?

Yes. Feedback conversations support customer messages, admin replies, follow-up responses, status, and archived history.

Keep exploring

Try 850 Work with sample data first.

The demo does not require a credit card. Full access is managed from inside the app.

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